Unpaid tournament prize money

[Raj897]

I have now filed formal complaints with the Curacao Gaming Commission and CasinoGuru. Please provide a timeline for the credit of my 1st place winnings immediately to avoid further escalation.
This side keval raj sahu
User name -  897raj
Gaming id -   24431793
Gaming provider -  galaxsys (at 1win platform) license no.(#8048/JAZ)
Tournament name - build your tower rush
Winning amount -  2,09,793.98rs
Tournament date - 31st jan to 5th feb
Ticket raised - SCP-132519
I have called then so many times even sent a so many emails bht still not getting any answers , they are still saying wait already so many days have been passed still didn't get my winning prize money.
All screenshot of tournament i have shared please check this out and credit my winning amount on my gaming id.

[Ivan 1win]

Toggle Quote On 2/19/2026 at 4:44 AM, Raj897 said:

I have now filed formal complaints with the Curacao Gaming Commission and CasinoGuru. Please provide a timeline for the credit of my 1st place winnings immediately to avoid further escalation.

This side keval raj sahu

User name -  897raj

Gaming id -   24431793

Gaming provider -  galaxsys (at 1win platform) license no.(#8048/JAZ)

Tournament name - build your tower rush

Winning amount -  2,09,793.98rs

Tournament date - 31st jan to 5th feb

Ticket raised - SCP-132519

I have called then so many times even sent a so many emails bht still not getting any answers , they are still saying wait already so many days have been passed still didn't get my winning prize money.

All screenshot of tournament i have shared please check this out and credit my winning amount on my gaming id.

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Hello there, dear player ️ Our support team will be able to help you with that. 🥰
Just click Casino at the top of the page, then open the section with our support team.

[Raj897]

Nothing is happening i have asked 1000times to chat support team and even 30-40times called 1win when i will get the resolutions .. No answer getting only saying wait .. How much time it will take , now already file report to curacao graming with license no.

[Preety]

I thought they give winning right after the tournament end lol

[Ivan 1win]

Toggle Quote On 2/19/2026 at 5:13 AM, Raj897 said:

Nothing is happening i have asked 1000times to chat support team and even 30-40times called 1win when i will get the resolutions .. No answer getting only saying wait .. How much time it will take , now already file report to curacao graming with license no.

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Unfortunately, I cannot provide assistance on this matter, as it is handled solely by the support team. 🥲

[Kasper]

Wow, didn't expect to find such a detailed discussion on this topic! I've learned a lot from reading through the comments. The community here is really knowledgeable.

The best time to start was yesterday. The second best time is now.

Words to live by!

[wan]

Interesting perspective! I had a completely different experience though. For me, the most important thing was finding the right strategy and sticking with it. Patience is key in these situations.