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Withdrawal

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  • K Offline
    K Offline
    KaelMeta
    wrote last edited by
    #5

    the support AI is keep telling me this but the security email is not responding to anyone what's happening?
    image.png

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    • I Offline
      I Offline
      Ivan 1win
      wrote last edited by
      #6

      Ivan 1win

      Toggle Quote On 1/31/2026 at 7:06 AM, KaelMeta said:

      THE SUPPORT ON PLATFORM JUST SAYING EMAIL THE SUPPORT BUT THE SUPORT AINT RESPONDING ALMOST 24HOURS TOO HOW IS THAT?

      Expand
      Our support team responds to requests in the order they come in. Please be patient - they will get back to you.

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      • I Offline
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        Ivan 1win
        wrote last edited by
        #7

        Ivan 1win

        Toggle Quote On 1/31/2026 at 7:22 AM, KaelMeta said:

        the support AI is keep telling me this but the security email is not responding to anyone what's happening?

        image.png

        Expand
        This message means that your issue will be handled only by the security team. Please contact them via the provided email address and wait for a response, as requests are processed in order.

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        • K Offline
          K Offline
          KaelMeta
          wrote last edited by
          #8

          Toggle Quote On 1/31/2026 at 7:22 AM, Ivan 1win said:

          Our support team responds to requests in the order they come in. Please be patient - they will get back to you.

          Expand
          You talking about the Email support or on support chat?

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          • K Offline
            K Offline
            KaelMeta
            wrote last edited by
            #9

            Toggle Quote On 1/31/2026 at 7:24 AM, Ivan 1win said:

            This message means that your issue will be handled only by the security team. Please contact them via the provided email address and wait for a response, as requests are processed in order.

            Expand
            Alright thanks

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            • I Offline
              I Offline
              Ivan 1win
              wrote last edited by
              #10

              Ivan 1win

              Toggle Quote On 1/31/2026 at 7:25 AM, KaelMeta said:

              Alright thanks

              Expand
              Glad to help you! 🙂

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              • Z Offline
                Z Offline
                ZagiAchmadGinarta
                wrote last edited by
                #11

                Toggle Quote On 1/31/2026 at 6:54 AM, KaelMeta said:

                HELLO ANY PPL THAT WON FROM MEME CONTEST GOT THEIR PRIZE? LIKE I WITHDRAW 24HOURS AGO ALREADY AND COMPLETED THE VERIFICATION STILL PENDING ALSO I CONTACT SUPPORT ON THE SITE AND SAID CONTACT THE EMAIL THEN I CONTACTED EMAIL AND NO RESPONSE... ANYONE CAN RESOLVE THIS? WHY WITHDRAW TAKES TIME ITS JUST CRYPTO WITHDRAWAL SUPPORT NOT RESPONDING TOO... image.png.cca957d680b294e5db3782318ff36f77.png

                Expand
                How's the progress? Is it resolved?
                My problem is the same, it started on January 30th. It hasn't been credited yet.

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                • K Offline
                  K Offline
                  KaelMeta
                  wrote last edited by
                  #12

                  Toggle Quote On 2/3/2026 at 11:11 AM, ZagiAchmadGinarta said:

                  How's the progress? Is it resolved?

                  My problem is the same, it started on January 30th. It hasn't been credited yet.

                  Expand
                  It got cancelled and this what security said “Thank you for the information provided. Based on the results of the verification of your game account, you will be sent a response letter by e-mail.
                  We draw your attention to the fact that during the inspection period, the ability to withdraw funds from the account may be restricted.”

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                  • A Offline
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                    Abd
                    wrote last edited by
                    #13

                    Screenshot_20260205-120544.png

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                    • A Offline
                      A Offline
                      Abd
                      wrote last edited by
                      #14

                      February  3
                      8 days ago
                      Help help

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                      • I Offline
                        I Offline
                        Ivan 1win
                        wrote last edited by
                        #15

                        Ivan 1win

                        Toggle Quote On 2/11/2026 at 11:28 AM, Abd said:

                        Screenshot_20260205-120544.png

                        Expand
                        Hey there, player! Please reach out to our support team on the platform. They will provide you with guidance regarding this matter.

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                          pierjox
                          wrote last edited by
                          #16

                          Based on my experience over the past year, I can confidently say that the platform has improved tremendously. The customer support is now much more responsive and helpful.

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